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Description of the role:

To help provide an effective and efficient advice service to members of the public by:
Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
Completing clear and accurate case records
Recognising the root causes of problems and participating in taking appropriate action.
Keeping up to date on important issues by attending the appropriate training and by essential reading
Attending Local Citizens Advice meetings

Opportunity Activities: Advice, Information and Support
Availability required:


What skills are needed?

A commitment to the aims and principles of the Citizens Advice service.
-Excellent communication skills.
-Being open and approachable.
-Ability to communicate clearly both orally and in writing.
-Ability to sift through information and extract what is relevant.
-Basic mathematical skills, including percentages.
-Respect for views, values and cultures which may differ from your own
-An understanding of why confidentiality is important.
-Being open to using computers on a regular basis.
-A positive attitude to self-development and assessment.
-Ability to work as part of a team.
-Ability to recognise your own limits and boundaries in the role.

What skills will be learned / gained?

The opportunity to train towards provide advice on a wide range of issues
The opportunity to further develop problem solving and negotiation skills
Genuine opportunity to provide advice to assist people towards positive change
The opportunity to learn new skills and knowledge
The opportunity to volunteer in a range of locations

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: No
Mandatory training required for role: Yes
Details of mandatory training:

Completion of the Citizens Advice Certificate of Generalist advice

Extra information:

About the Opportunity Host Organisation

Host Organisation: North East Suffolk Citizens Advice
Organisation Profile:

Citizens Advice North East Suffolk provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

The service aims are:
• To provide the advice people need for the problems they face
• To improve the policies and practices that affect people’s lives.

In furtherance of these aims NESCAB provides holistic, quality assured advice across a wide range of subjects including debt, benefits, housing, employment, family matters, consumer, discrimination, utilities, health, financial matters, immigration, tax and legal problems. Our advisers are trained to consider not only the presenting problem but also to identify other issues that impact on the client. In addition we provide advocacy and formal representation.

Over and above our value to our local community via the free advice service we provide, we support and strengthen other community-focused organisations via a local partnership, and invest time in our volunteers who gain new skills and satisfaction from community engagement.