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Advice & Information Triage Volunteer Claydon

Description of the role:

Are you looking for a new challenge? We are looking for a volunteer with excellent communication skills, empathy, patience and an understanding of the needs of older people in Suffolk to be one of our frontline team. If this is you, read on:

The role of Triage Volunteer is a key role within our busy team, being the first point of contact for older people who telephone our Information Advice Hub, some of whom may be distressed or unclear as to their needs. The Information Advice Hub offers information and benefits advice to people in Suffolk over state pension age. Our service will try to find a solution to issues of concern for older people, be it looking for some help in the garden, perhaps the details of a local lunch club or to find out about benefit entitlement, we will do our best to find the answer.

You would be supporting our Information and Advice Hub based at Claydon head office where relevant training and ongoing support is fully available.

Opportunity Activities: Advice, Information and Support
Availability required:


What skills are needed?

• Excellent communication skills
• Happy to work as part of a team.
• Reliability and punctuality.
• Respect for others, patience and empathy
• An understanding of confidentiality.
• Confidence in dealing with members of the public

What skills will be learned / gained?

As well as making a real difference to the lives of older people in your community you will also have the chance to learn new skills such as;
• Customer service skills.
• Office and Administrative skills.
• Increased confidence.
• Team-working skills.
• Problem-solving abilities.
• Increasing your social skills and wellbeing

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: Yes
Details of restriction:

Must be over 18

Mandatory training required for role: Yes
Details of mandatory training:

Training will be required to use in house computer system as well as a full volunteer induction.

Extra information:

You will need to complete a volunteer registration form providing details of two referees. All volunteers must be over 18. Training and support will be provided. Days and hours are negotiable but must be during the working week.

About the Opportunity Host Organisation

Host Organisation: Age UK Suffolk
Organisation Profile:

Age UK Suffolk is a local charity, working with and for older people across Suffolk. We help alleviate loneliness and isolation, support carers and promote independence. We achieve this through a range of services such as befriending, providing information and advice including welfare benefits and through giving practical support. If you would like to be part of a charity that makes a real difference to older people, take a look at the opportunities we have on offer. 'Age UK Suffolk helping older people to enjoy later life'.

This opportunity is no longer accepting expressions of interest.