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Administration Volunteer

Description of the role:

At our Ipswich Head Office, we have a number of office based opportunities available. These range from general office tasks such as dealing with requests and donations by phone, post, email and face to face to assisting with accounts and Gift Aid returns, helping with Shipping logistics and volunteer recruitment.

Tasks are wide ranging depending on the particular opportunity but may include
Answering the Phone and dealing with queries from TWAM collectors and members of the public.
Populating Spreadsheets with details of Shipments
Responding to letters and emails received
Processing Donations on our Salesforce CRM Database
Assisting with Accounts and Gift Aid Returns
Sending out application forms and requesting references for prospective volunteers
Sending ‘thank you’ letters to the many people who donate to TWAM.

Opportunity Activities: Administration, Advice, Information and Support, Business, Management and Research, General and Helping, Practical Work and DIY
Availability required:


What skills are needed?

A friendly personality and able to work well as part of a team. You need to be computer literate and if you are familiar with Microsoft Office, that will be helpful, but you won’t need to be an expert on all the systems we use as training will be provided. You do need to be organised and enjoy a role where every volunteer shift may be different. An eye for detail and being able to produce accurate work is important. If you have previous customer service skills and are used to speaking to people on the phone, that’s a bonus! You also need to be good with spreadsheets if you are looking for an accounts or logistics role and accounts roles will also require a high level of numeracy and ideally previous experience. Finally, due to the nature of these roles, you need to be able to respect confidentiality

What skills will be learned / gained?

We provide a full induction and a volunteer handbook on starting. You will have a named contact within TWAM for any questions or problems and further training can be provided as required. You will also be given a TWAM Polo Shirt and Fleece to wear.
From the role, you will gain a warm satisfaction at the difference you are making to peoples lives. You will also have opportunities if you wish to learn new skills. We will provide a reference if required for a future employer or other organisation

Other skills you may learn / gain include
- An appreciation of international development and logistics
- Google for business and other cloud software technology, becoming an essential part of the modern workplace.
- Work experience for those seeking employment.
- For those willing to commit to long term volunteering, training in Salesforce CRM.
- Phone skills.

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: Yes
Details of restriction:

Most roles have a minimum age of 18 years old unless otherwise agreed. There is no maximum limit.

Mandatory training required for role: Yes
Details of mandatory training:

There will be training on what we do, office procedures and the software we use.

Extra information:


- You will work hours that suit you in a modern informal and friendly office environment. We do request that you work half a day a week or more to a regular pattern that you agree with us.
- You may learn new IT skills as TWAM is using proven IT systems such as Google for Business and Salesforce as well as MS Office software. Many of the skills you could learn are highly sought after by employers. We provide induction and training tailored to your needs.
- You will work with committed volunteers and supporters, make new friends and have variety in what you do.
- We provide free refreshments and internet access.

- You will have a supportive and caring management team experienced in working with volunteers who understand the value you bring, working for a growing organisation who prides itself on its volunteer base across the UK. We are going through an exciting time of growing our impact around the world with many new opportunities.

You can volunteer any time Monday to Friday between 9am and 4pm. We have parking on site with good access to bus services and only 10 mins walk from the town centre.

Further details of the refurbishment roles available together with other volunteering opportunities we have, our policies and other resources can be found on our dedicated volunteer recruitment website www.timefortwam.uk

About the Opportunity Host Organisation

Host Organisation: Tools with a Mission
Organisation Profile:

The charitable work of Tools with a Mission is to collect unwanted tools, refurbish them, sort them into trade kits and send them across the world for livelihood creation. We send around 20 containers filled with over 300 tonnes of tools every year. To do this we rely on a national volunteer workforce and welcome people of all ages and abilities and of any faith and no faith.

We do this because we want to support local people supporting their own communities through sustainable livelihood creating projects. We believe there is dignity through work and the ability to provide for yourself and your family. We believe entire communities can be transformed through training and the provision of tool kits and equipment. As a Christian Charity, we believe that God's heart reaches out to the poor and that He calls us to follow His example. Our motivation is to work with faith and non-faith based organisations to be a refuge for the poor, a safe place to find support, hope and dignity through the provision of tools and equipment.

This opportunity is no longer accepting expressions of interest.