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Volunteer Advisor

Description of the role:

DAS delivers advice and information covering: -
· Welfare benefits

The advisor role includes: -
· Answering telephone enquiries and booking customers into the diary to see more experienced advisors.
· Recording customer information electronically.
· Referral and signposting customers to appropriate agencies.
· Meeting customers in the office to help sort out benefit claims and renewals.
· Visiting customers in their own homes to help sort out benefits claims and renewals.( optional)
· Assisting customers with appeals against benefit decisions.(after 2 years completing forms and understanding benefits)

Opportunity Activities: Advice, Information and Support, Community Work
Availability required:


What skills are needed?

Skills/qualities required to carry out the role:

· An interest in disability issues and welfare advice
· Effective communication skills both verbally and written
· Excellent listening skills
· Ability to input information onto a computer
· Sound time management
· Be able to form good working relationships with external agencies
· Able to display empathy whilst being people focused
· Have a non-judgemental approach to problem solving.

What skills will be learned / gained?

Full training will be provided, including our own in house training on our systems & procedures
When the volunteer is ready we will provide welfare rights training around the welfare reform.

DBS Check Required: Yes
Driving Licence Required: No
Does this role have age restrictions?: Yes
Details of restriction:

Over 18.

Mandatory training required for role: Yes
Details of mandatory training:

To attend various courses to gain knowledge on different types of benefits.

Extra information:

Volunteer role including main tasks/responsibilities:

Volunteer advisors can contribute at different levels within DAS and no one is expected to cover the full range of advice work. We ask for a minimum of 6 hours per week and a 12 month commitment due to the training.

About the Opportunity Host Organisation

Host Organisation: Disability Advice Service (East Suffolk)
Organisation Profile:

Helping disabled people and their with welfare benefits and addressing concerns they have around social care and discrimination.

This opportunity is no longer accepting expressions of interest.