DAS delivers advice and information covering: -
· Welfare benefits
The advisor role includes: -
· Answering telephone enquiries and booking customers into the diary to see more experienced advisors.
· Recording customer information electronically.
· Referral and signposting customers to appropriate agencies.
· Meeting customers in the office to help sort out benefit claims and renewals.
· Visiting customers in their own homes to help sort out benefits claims and renewals.( optional)
· Assisting customers with appeals against benefit decisions.(after 2 years completing forms and understanding benefits)
Skills/qualities required to carry out the role:
· An interest in disability issues and welfare advice
· Effective communication skills both verbally and written
· Excellent listening skills
· Ability to input information onto a computer
· Sound time management
· Be able to form good working relationships with external agencies
· Able to display empathy whilst being people focused
· Have a non-judgemental approach to problem solving.
Full training will be provided, including our own in house training on our systems & procedures
When the volunteer is ready we will provide welfare rights training around the welfare reform.
To attend various courses to gain knowledge on different types of benefits.
Volunteer role including main tasks/responsibilities:
Volunteer advisors can contribute at different levels within DAS and no one is expected to cover the full range of advice work. We ask for a minimum of 6 hours per week and a 12 month commitment due to the training.
Helping disabled people and their with welfare benefits and addressing concerns they have around social care and discrimination.