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Description of the role:

To help provide an effective and efficient advice service to members of the public
To help influence government and other organisations by informing them of the effect of their actions on the lives of clients
Achieving this by:
Interviewing, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
Completing clear and accurate case records.
Recognising the root causes of problems and participating in taking appropriate action
Keeping up to date on important issues by attending the appropriate training and by essential reading
Attending local Citizen Advice meetings

Opportunity Activities: Administration, Advice, Information and Support, Fundraising
Availability required:


What skills are needed?

A non-judgmental approach
A commitment to the aims and principles of the CA service.
Excellent communication skills.
Being open and approachable.
Ability to communicate clearly both orally and in writing.
Ability to sift through information and extract what is relevant.
Basic mathematical skills, including percentages
Respect for views, values and cultures that are different to their own
An understanding of why confidentiality is important
Being open to using computers on a regular basis
A positive attitude to self-development and assessment
Ability to work as part of a team
Ability to recognise their own limits and boundaries in the role

What skills will be learned / gained?

The opportunity to train towards provide advice on a wide range of issues
The opportunity to further develop problem solving and negotiation skills
Genuine opportunity to provide advice to assist people towards positive change
The opportunity to learn new skills and knowledge
The opportunity to volunteer in a range of locations

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: No
Mandatory training required for role: Yes
Details of mandatory training:

Volunteers will have the opportunity to work towards a certificate of Generalist Advice

Extra information:

At Citizens Advice Leiston, Saxmundham & District we deliver a mixture of face to face and telephone advice in a range of locations across the district providing a variety of opportunities for volunteers.

About the Opportunity Host Organisation

Host Organisation: Citizens Advice Leiston, Saxmundham and District
Organisation Profile:

A volunteer led service Citizens Advice Leiston Saxmundham & District exists to provide a range of quality assured advice to members of the community. The issues people contact us about can be broad and often complex including housing, benefits, debt, relationships, legal, consumer and many more. Our trained advisers provide drop in sessions at our Leiston office and at locations across the district.

This opportunity is no longer accepting expressions of interest.