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Description of the role:

To help provide an effective and efficient advice service to members of the public by:
Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
Completing clear and accurate case records
Recognising the root causes of problems and participating in taking appropriate action.
Keeping up to date on important issues by attending the appropriate training and by essential reading
Attending Local Citizens Advice meetings

Opportunity Activities: Administration, Advice, Information and Support, Fundraising, Trusteeship and Committee Work
Availability required:


What skills are needed?

A commitment to the aims and principles of the Citizens Advice service.
-Excellent communication skills.
-Being open and approachable.
-Ability to communicate clearly both orally and in writing.
-Ability to sift through information and extract what is relevant.
-Basic mathematical skills, including percentages.
-Respect for views, values and cultures which may differ from your own
-An understanding of why confidentiality is important.
-Being open to using computers on a regular basis.
-A positive attitude to self-development and assessment.
-Ability to work as part of a team.
-Ability to recognise your own limits and boundaries in the role.

What skills will be learned / gained?

Problem solving and negotiation skills
The opportunity to increase knowledge across a range of subjects
The opportunity to train towards a certificate of generalist advice
The chance to access a range of training opportunities
The opportunity to grow skills and knowledge to support further personal development
The opportunity through delivering advice to assist members of the community towards positive change

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: No
Mandatory training required for role: Yes
Details of mandatory training:

Certificate of Generalist Advice for Advisers
There are no mandatory requirements for volunteers who are interested in volunteering in an administrative capacity

Extra information:

We deliver advice sessions in a range of sites across the district and once trained there are opportunities to volunteer in various locations.

About the Opportunity Host Organisation

Host Organisation: Citizens Advice Leiston, Saxmundham & District
Organisation Profile:

A volunteer led service Citizens Advice Leiston Saxmundham & District exists to provide a range of quality assured advice to members of the community. The issues people contact us about can be broad and often complex including housing, benefits, debt, relationships, legal, consumer and many more. Our trained advisers provide drop in sessions at our Leiston office and at locations across the district.

This opportunity is no longer accepting expressions of interest.