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Customer Service volunteer

Description of the role:

complete an introduction to Citizens Advice and training for your role
welcome all clients and other visitors to the local Citizens Advice
explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
Enter information from the client form onto a database
answer the telephone, reply to emails and post
help with the day to day running of the Citizens Advice service

Opportunity Activities: Administration
Availability required:


What skills are needed?

You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good IT skills
be calm under pressure
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

What skills will be learned / gained?

gain and build on valuable skills and experience such as communication, IT skills and working in a team
increase your employability
contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
work with a range of different people, independently and in a team.

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: No
Mandatory training required for role: Yes
Details of mandatory training:

Complete Citizens advice training for this role

Extra information:

About the Opportunity Host Organisation

Host Organisation: North East Suffolk Citizens Advice Bureau
Organisation Profile:

Citizens Advice North East Suffolk provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

The service aims are:
• To provide the advice people need for the problems they face
• To improve the policies and practices that affect people’s lives.

In furtherance of these aims NESCAB provides holistic, quality assured advice across a wide range of subjects including debt, benefits, housing, employment, family matters, consumer, discrimination, utilities, health, financial matters, immigration, tax and legal problems. Our advisers are trained to consider not only the presenting problem but also to identify other issues that impact on the client. In addition we provide advocacy and formal representation.

Over and above our value to our local community via the free advice service we provide, we support and strengthen other community-focused organisations via a local partnership, and invest time in our volunteers who gain new skills and satisfaction from community engagement.

This opportunity is no longer accepting expressions of interest.