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Description of the role:

Assessors: These help our clients get the right help quickly by assessing people’s needs, either face-to-face or over the phone, and identifying the most appropriate course of action – whether self-help information, referral to a specialist organisation or an appointment with a CAB adviser. Specific qualifications and experience are not required to take on the role but you will need to:

Opportunity Activities: Administration, Advice, Information and Support
Availability required:


What skills are needed?

 Be good at listening
 Have a good manner when talking to people
 Have basic computing skills
 Be open minded and non-judgmental
 Have an understanding of, and commitment to, confidentiality
 Enjoy helping people

What skills will be learned / gained?

How to build rapport, prioritise issues, update computer skills.

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: No
Mandatory training required for role: Yes
Details of mandatory training:

All members of the team receive compulsory induction training including GDPR, and how to use our client database. Qualified Assessors have a learning route way to follow.

Extra information:

Our Assessors are the backbone of our service, the difference they make to the those who use are services are immense. Become part of a professional dynamic team.

About the Opportunity Host Organisation

Host Organisation: Ipswich and District Citizens Advice Bureau
Organisation Profile:

The Charity’s objects are to promote any charitable purpose for the benefit of the community in Ipswich and surrounding areas of Suffolk by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. To offer Free, confidential, quality assured advice and support to the community.

This opportunity is no longer accepting expressions of interest.