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Retail volunteering opportunities

Description of the role:

We are looking for volunteers, please see below a list of things that you can experience, whilst working at Emmaus Suffolk.
• Sorting donations received such as clothes, Bric and Brac and furniture to designated areas.
• Clothes to be tagged, priced, placed on shop floor and stock rotated.
• Bric and Brac priced and placed out on shop floor.
• Visual Merchandising
• Customer service
• Cashier Duties

• Vocational Training Opportunities in Customer Service, and Retail Level 2

• External events, such as kilo jumble sales, market and trading events around Suffolk - On Hold

• We also offer a DVD and Book borrow bank for all volunteers

• Refreshments available to all volunteers

At Emmaus Suffolk we have a support team, who are able to work with all volunteers to offer low support in a range of areas, from benefits, housing, looking for work, budgeting, to improving your mental/physical health, confidence, self-esteem and general well-being.
For anyone interested in a volunteering role, please contact the support team
Tel: 01473 225627

Opportunity Activities: Retail and Charity Shops
Availability required:


What skills are needed?

No experience required, just a commitment of 4 hours a week and a willingness to get stuck in and make new friends

What skills will be learned / gained?

Learning how to present a shop (visual merchandising)
How to sort and rotate stock
How to operate a till
Customer service
Learning to work with others as part of a team
Sewing and gardening opportunities available also.
Van mate opportunities available.

DBS Check Required: No
Driving Licence Required: No
Does this role have age restrictions?: Yes
Details of restriction:

14 - 16 year olds will require a work permit. We are happy for people to complete their Duke of Edinburgh or gain work experience with us, we require a minimum of 2 hours a week if aged 14-16 years.

Mandatory training required for role: Yes
Details of mandatory training:

Full induction is given and a Covid risk assessment is completed with all volunteers. Young people aged under 18 years will also complete a young persons risk assessment.

Extra information:

We have three retail sites.
Our main hub is on Dales Road Ipswich, this is where we receive and sort our donations and have our community garden. We have a smaller shop in Sailmakers in Ipswich, this is more customer facing with limited behind the scenes roles, great if you want to improve your customer service, learn the till and take part in visual merchandising. We also have a site in Felixstowe, based at Great Eastern Square. At this site there are opportunities to help serve customers, rotate stock, help with visual merchandising.
We also have an upcycling workshop based in Ipswich at Sailmakers. Opportunities at the workshop are learning how to give a new leash of life to small items of furniture by way of painting, decoupage and re upholstering. Due to the popularity and the recent pandemic we do have limited spaces and at present we are offering a waiting list.
We also offer van mate opportunities, this is assisting the van driver with moving stock, delivering and collecting furniture if required, full PPE provided for all tasks.

About the Opportunity Host Organisation

Host Organisation: Emmaus Suffolk
Organisation Profile:

Emmaus Suffolk provides work opportunities and experience to those who have been unemployed for a long time, those that are homeless or at risk of being so, people that want to gain work based experience or want to help in their community. By offering volunteering roles for everyone within our (not for profit) businesses we want to give people the chance to make a difference for themselves and others, in a supportive environment through work related experience and training. Emmaus Suffolk is an Independent charity, holding membership of the Federation of Emmaus Communities in the UK.
There are three retail sites that you can volunteer at, these are:
216 Dales Road, Ipswich
Sailmakers Ipswich
Great Eastern Square , Felixstowe
Interested just state on your application form, which site you would be interested in volunteering.