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Administration Volunteer - Befriending Team

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Description of the role:

• To provide administrative support to the Befriending Coordinators who are based at Head Office in Claydon.
• Make telephone calls to clients whilst they are waiting to be matched to a volunteer and then recording the data on Age UK Suffolk database, Charitylog.
• Take responsibility for sending out birthday cards and keeping the card list up to date
• Undertake other general office administration tasks as required e.g. photocopying, mail outs and filing.

Opportunity Activities: Administration, Befriending and Buddying
Availability required:

M T W T F S S
Morning
Afternoon
Evening

What skills are needed?

• Excellent communication skills
• Happy to work as part of a team.
• Reliability and punctuality.
• Respect for others, patience and empathy
• An understanding of confidentiality.
• Confidence in dealing with members of the public
• A good supportive befriender will be adaptable, a good listener, reliable, patient, tactful, discreet and be able to respect their clients feelings.

What skills will be learned / gained?

As well as making a real difference to the lives of older people in your community you will also have the chance to learn new skills such as;
• Customer service skills.
• Office and Administrative skills.
• Increased confidence.
• Team-working skills.
• Problem-solving abilities.
• Increasing your social skills and wellbeing

DBS Check Required: Yes
Driving Licence Required: No
Details of restriction:

Must be 18 or over due to safeguarding.

Mandatory training required for role: Yes
Details of mandatory training:

• Each volunteer will have a full Induction to familiarise them with the overall working practices of the organisation.
• Full in-house training will be given.
• Opportunity to undertake E-Learning module on 'The First Five Minutes':
- active listening techniques
- questioning techniques
- positive body language
- starting and ending conversations in the correct way
- signposting and referring clients to the support they need

Extra information:

You will need to complete a volunteer registration form providing details of two referees. All volunteers must be over 18. Training and support will be provided. Days and hours are negotiable but must be during the working week. All volunteers will be invited to a group induction which is designed to help fully understand the volunteering role. It is an opportunity to meet the staff at Age UK Suffolk and understand the values and polices of the organisation. It also explains the support and help that are available to get the most from the volunteering role. It is also an opportunity to meet other volunteers who have joined the volunteering team.


About the Opportunity Host Organisation


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Host Organisation: Age UK Suffolk
Organisation Profile:

Age UK Suffolk is a local charity, working with and for older people across Suffolk. We help alleviate loneliness and isolation, support carers and promote independence. We achieve this through a range of services such as befriending, providing information and advice including welfare benefits and through giving practical support. If you would like to be part of a charity that makes a real difference to older people, take a look at the opportunities we have on offer. 'Age UK Suffolk helping older people to enjoy later life'.