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Call companion (telephone befriender)

Description of the role:

The call companions idea is very simple: as a volunteer call companion you would call the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes.

These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated.

Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories.

Just like our social gatherings, the call companions programme supports older people living alone or in sheltered housing or residential care with little or no contact with family or friends.

Opportunity Activities: Befriending and Buddying
Availability required:


What skills are needed?

We are looking for call companions with the following skills and attributes:
- good conversation skills
- an enthusiasm for speaking on the phone and making connections remotely
- a friendly, empathetic approach
- the ability to really listen to people
- patience
- a good sense of humour
- a passion for improving the lives of lonely and isolated older people
- Basic computer literacy (including the ability to use email)
- Access to a smartphone or iPad

What skills will be learned / gained?

As one of our valued call companions, you’ll receive training from Re-engage, along with support and regular communications from your call companion coordinator.

This is a fun and rewarding role which will enable you to connect with a lonely older person and make a real and lasting difference to their life. 

DBS Check Required: No
Driving Licence Required: No
Details of restriction:

Applicants must be 18 or over

Mandatory training required for role: Yes
Details of mandatory training:

All call companions will be provided with online training.

Extra information:

About the Opportunity Host Organisation

Host Organisation: Re-engage
Organisation Profile:

Re-engage (formerly Contact the Elderly) is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for older people facing loneliness and social isolation.

We work within local communities to set up regular social gatherings for small groups of older people who live alone. One Sunday a month, older people in need of companionship meet new people and form friendships over tea, sandwiches and cakes. Often these are the only opportunities older people have to get out of their homes and socialise.