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Call companion coordinator

Description of the role:

Our call companion coordinators are volunteers, over the age of 18, who oversee a small group of around six call companions and the older people they speak to on a regular basis.

The call companions idea is very simple: a volunteer call companion calls the same older person between two and four times a month at a mutually agreed time for an informal chat.

As a call companion coordinator, you will be the main point of contact for all of the call companions and older people in your group. Our call companion coordinators are a vital part of the Re-engage team, ensuring that their group of call companions have all the support and information they need to make regular friendship calls to older people.

This is a challenging and rewarding role which might be a bit busy to begin with but will take up less of your time once your group is fully up and running.

Just like our social gatherings, the call companions programme is aimed at older people who live alone or are in sheltered housing or residential care with little or no contact with family or friends.

Opportunity Activities: Administration, Befriending and Buddying
Availability required:


What skills are needed?

We are looking for call companion coordinators with the following skills and attributes:

- Excellent communication skills
- Good administrative skills and IT literacy
- Good organisational skills
- A passion for improving the lives of lonely and isolated older people
- Access to a smartphone or iPad

What skills will be learned / gained?

As one of our valued volunteer leaders, you’ll receive training, support, and regular communications from the charity. This is a fulfilling and enjoyable role which will enable you to develop your leadership skills, gain valuable experience with a national charity and, most importantly, make a real difference to the lives of lonely older people. 

DBS Check Required: No
Driving Licence Required: No
Details of restriction:

Call companion coordinators must be 18 or over

Mandatory training required for role: Yes
Details of mandatory training:

Call companion coordinators will be provided with online training materials.

Extra information:

About the Opportunity Host Organisation

Host Organisation: Re-engage
Organisation Profile:

Re-engage (formerly Contact the Elderly) is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for older people facing loneliness and social isolation.

We work within local communities to set up regular social gatherings for small groups of older people who live alone. One Sunday a month, older people in need of companionship meet new people and form friendships over tea, sandwiches and cakes. Often these are the only opportunities older people have to get out of their homes and socialise.