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Customer Service Volunteer - Ipswich

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Description of the role:

We need volunteers like you so that that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again. Giving a warm welcome to customers visiting or phoning us. Helping people wanting to hire a wheelchair or other equipment. Using a computer-based stock control system. Showing people how to use equipment. Taking payments / donations

Opportunity Activities: Administration, Advice, Information and Support, Caring, Community Work, Retail and Charity Shops
Availability required:

M T W T F S S
Morning
Afternoon
Evening

What skills are needed?

Physically able to safely lift or move wheelchairs and other mobility equipment Some customer service experience is desirable. Enjoy meeting people and good people skills. Able to work independently and in a team. Good IT skills. Able to commit to a regular shift on a weekly basis

What skills will be learned / gained?

Meet new people and be part of a dynamic and inclusive team. A great opportunity to use your existing skills or gain new ones. An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives. All training and induction for the role. Reasonable pre-agreed travel expenses for the role including for attending training.

DBS Check Required: No
Driving Licence Required: No
Details of restriction:

We value the energy and enthusiasm that young people bring to this role. The minimum age you can volunteer for the Red Cross is fifteen years old. We can accept volunteers under the age of eighteen at some of our locations for this role subject to parental consent and a risk assessment.

Please note because of the pandemic we have had to carefully consider any one under the age of 18, this is due to lone worker and being able to safely train young people.

Mandatory training required for role: Yes
Details of mandatory training:

This is on line and takes around two hours but varies for each person. This should be completed within 3 days of an offer being accepted so that you can become fully active in the service. Mobility aids welcome: This takes around two hours but varies for each person. Your line manager will cover this with you at your own pace. a 5 hour welcome workshop that is via Zoom, this include breaks, you can do this over two evening to break it down or a Saturday.

Extra information:

We provide a well-structured pathway to ensure you have all the skills, knowledge and confidence to undertake this role as soon as possible. Following a short telephone interview, we will arrange for you to meet the Mobility Aids Volunteer Coordinator who will be your line manager. You can start ‘shadowing’ straightaway i.e. spend time with the team to see first-hand how the service runs.


About the Opportunity Host Organisation


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Host Organisation: British Red Cross
Organisation Profile:

The British Red Cross helps people in crisis, responding to disasters, conflicts and individual emergencies here in the UK and across the world. We enable vulnerable people to prepare for and respond to emergencies in their own communities. And when the crisis is over, we help people to recover and move on with their lives.

This opportunity is no longer accepting expressions of interest.